Step 1: Quit Outlook and all other applications If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article. To check if it is installed, open Word, and then click About Word from the Word menu. ![]() IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. When you start Outlook for Mac 2011, the application crashes or hangs. OSX: Outlook for Mac 2011 crashes or hangs at startup November 26, 2013 ![]()
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